JoyCast ("we," "us," or "our") operates the JoyCast software application and website at 52joys.com ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully.
1. Information We Collect
1.1 Information You Provide Directly
When you create an account or use our Service, we may collect:
- Account information: Name, email address, and password when you register.
- Payment information: Billing address and payment details (processed securely by our payment processors; we do not store raw card numbers).
- Communications: Messages you send us via email or contact forms.
- AI job content: Video and audio sessions submitted for AI processing via the JoyCast desktop app.
1.2 Information Collected Automatically
- Device information: Device type, operating system version, app version, and unique device identifiers.
- Usage data: Features used, session duration, error logs, and performance metrics.
- Network information: IP address, approximate location (country/region level), and connection type.
- Cookies and similar technologies: Session tokens, preference cookies, and analytics identifiers.
1.3 Screen Mirroring Data
When you use the screen mirroring feature, your screen content is transmitted directly between your devices using end-to-end encryption (TLS 1.3). We do not capture, store, or have access to your screen content during live screen mirroring sessions. All mirroring is peer-to-peer when devices are on the same network.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the JoyCast Service.
- Process your subscription payments and send billing receipts.
- Process AI jobs (subtitle generation, translation, highlights) on files you upload.
- Send you service-related communications (account alerts, security notices).
- Send marketing emails if you opt in (you may opt out at any time).
- Monitor and analyze usage patterns to improve performance.
- Detect, investigate, and prevent fraudulent or unauthorized activity.
- Comply with legal obligations.
3. AI Processing
Sessions you submit for AI processing via the JoyCast desktop app (subtitle generation, translation, highlights, summaries) are:
- Stored temporarily on secure servers for processing.
- Automatically deleted 7 days after processing is complete, or immediately upon your request.
- Never used to train our AI models without your explicit consent.
- Never shared with third parties except AI service providers under strict data processing agreements.
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers: Cloud hosting, payment processing, email delivery, and AI processing vendors who act as data processors on our behalf under strict agreements.
- Legal compliance: When required by law, court order, or government authority.
- Business transfers: In connection with a merger, acquisition, or sale of assets (you will be notified before your data is transferred and subject to a different policy).
- Safety: To protect the rights, property, or safety of JoyCast, our users, or the public.
5. Data Retention
- Account data is retained for the duration of your account and for up to 90 days after account deletion.
- AI upload files are deleted within 7 days of job completion.
- Payment records are retained for 7 years for tax and legal compliance.
- Usage logs are retained for 12 months.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data.
- Correction: Update inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Portability: Receive your data in a machine-readable format.
- Objection: Object to processing of your data for certain purposes.
- Withdrawal of consent: Withdraw consent for marketing communications at any time.
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
7. Cookies
We use the following types of cookies:
- Essential cookies: Required for authentication and security. Cannot be disabled.
- Preference cookies: Remember your settings and preferences.
- Analytics cookies: Help us understand how the Service is used. You can opt out.
You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.
8. Security
We implement industry-standard security measures including:
- TLS 1.3 encryption for all data in transit.
- AES-256 encryption for sensitive data at rest.
- Regular security audits and penetration testing.
- Multi-factor authentication options for accounts.
- Access controls limiting employee access to user data.
No transmission over the internet is 100% secure. We cannot guarantee absolute security, but we work diligently to protect your information.
9. Children's Privacy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
10. International Data Transfers
Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses for EU transfers) to protect your data regardless of where it is processed.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our website at least 30 days before the changes take effect. Continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: